VELOFUTUR CYCLING PRO TRAVEL BOOKING TERMS AND CONDITIONS
The following terms and conditions are related to the Cycling Holidays and Training Camps provided by Velofutur Cycling Pro Travel (to which we will refer as "we") and are sold subject to these Terms and Conditions. All our respective rights and obligations are set out and by making this booking you are entering an agreement with us, so please read these carefully before making a booking with us.
Velofutur Cycling Pro Travel is the trading name of a joint venture between Mobi-Plus Cycling Pro Limited, company established in England for the provision of Cycling Holidays and Training Camps in Spain, and Velofutur S.L., company which will provide the logistics in Spain, and that already provides the logistics for training camps to professional teams, acts as adviser to professional teams and race organisers, and manages and negotiates the contracts of professional riders.
Individual and Group Bookings
It is the responsibility of every participant to ensure that they understand the Booking Terms and Conditions stated in these paragraphs and ask any questions to clarify information if necessary. Any participant or group leader booking a trip on behalf of other participants is responsible for ensuring this information is circulated to the rest of the group at the time of booking.
The Cycling Holidays and Training Camps featured on this web page are operated in partnership by Mobi-Plus Cycling Pro Limited (Company registered in England and Wales with number 9305818, registered address at 3 Southernhay West, Exeter, EX1 1JG, United Kingdom and VAT number 202 1212 91) and Velofutur S.L. (Company registered in Spain with number B 27729920, registered address at Calle Xogo da Ola 5, Portal 2, Planta 2, Puerta F, O Porriño, Pontevedra, CP. 36400).
To make your booking each person must be over 18 years old. You need to let us know at the company's email (firstname.lastname@example.org) your interest and any special arrangements you may need. Each e-mail received will be treated as an offer from you to purchase the Cycling Holiday or Training Camp package according to these Terms and Conditions. Upon receipt of your email, a confirmatory email from the company including our details for any queries you may have, along with (if applicable) an invoice for a non-refundable deposit will be sent to you. Please check that all the details are correct as you are responsible to check both the confirmation email and the invoice. If there are any errors, please let us know at the email or phone number that will be sent to you in the confirmatory email. A contract will only be in place between us (all persons named on the booking form) once the deposit has cleared to us and we have issued a confirmation of this. The date on the confirmation will be the date the contract is made.
We will send you a second invoice for the remainder of the cost of your holiday, which you must pay no later than 14 days before departure. If you book less than 14 days before departure you will need to make the full payment on booking. If the balance is not paid in time we reserve the right to cancel your holiday and apply the cancellation charges outlined below.
We will require a non-refundable deposit of £100/100$/100€ per cyclist for each Cycling Holiday or Training Camp and £50/50$/50€ per non-cyclist companion. The booking will not be accepted and no contract will exist until the deposit has been paid.
Final Balance Payment
We will send you a second invoice for the remainder of the cost of the Cycling Holiday or Training Camp upon successful payment of the deposit. The balance of your payment is due 14 days prior to the start of your Cycling Holiday or Training Camp. Failure to pay the balance by the specified time means that we reserve the right to cancel your holiday and the imposition of the relevant cancellation charges as set out below. Please note that only bank transfers are accepted as a means of payment.
The prices shown in this website on each of the trips that appear in our Calendar section are guaranteed and will not be subject to any changes for the Cycling Holidays or Training Camps that you have applied at the moment of your first email to us. All prices include VAT at the appropriate rate.
If you cancel your Cycling Holiday or Training Camp with us:
If you wish to cancel your Cycling Holiday or Training Camp with us once the full balance for your package has been paid, this must be done in writing to our email email@example.com. Cancellation charges will then be payable as set out below to cover arrangement costs by us and the risk that we may be unable to re-sell your cancelled booking. You will be liable for the following cancellation charges:
-More than 14 days prior to departure your £100/100$/100€ deposit (and any £50/50$/50€ per non-cycling companion) will be held by us
-14 days or less – 100% of the total price paid will be held by us
Bookings will be transferable subject to availability of other people that may have shown interest in attending these Cycling Holidays or Training Camps. However, you may be able to transfer your booking to another person provided they are suitable for the package you have booked and comply with these Booking Terms & Conditions. We recommend that your holiday insurance includes cancellation coverage.
If we need to cancel your Cycling Holiday or Training Camp:
We will only cancel a Cycling Holiday or Training Camp if
a. We are forced to do so because of circumstances which are beyond our reasonable control, such as war, civil or political unrest, terrorism, poor weather conditions or other technical problems considered as "force majeure", or
b. If the minimum number of people required to operate the holiday has not been reached. In this case we will offer an alternative package at another specified date. If this is not acceptable to you then a full refund will be given. However we will not be liable to refund any incidental expenses you may have incurred as a result of your booking, such as flights, travel insurance, additional travel arrangements, etc. For this reason it is recommended your flight booking is delayed until you are contacted by us to let you know that the Cycling Holiday or Training Camp is confirmed.
Changes / Alterations
All information provided about our Cycling Holidays and Training Camps is intended merely to present a general idea of the services provided as part of the whole trip. The information, description and details of these packages are intended to be accurate and correct to the best of our knowledge and belief. The details, information, descriptions and details have been given in good faith and any changes are likely to be minor and should not affect the enjoyment of your stay. We reserve the right at any time to replace alternative accommodation or to make any other alteration held to be of a minor nature to the booked package which become necessary due to circumstances beyond our control and undertake to inform participants as soon as possible. In any case we will not materially change the value of the Cycling Holiday or Training Camp.
A minimum number of 8 cyclists will be required to run any Cycling Holidays or Training Camps. In the unlikely event that this number is not reached we reserve the right to cancel the trip. Should this happen we will contact you as soon as possible to offer you the following options:
-A new date convenient to you for the same level of the Training Camp chosen in your booking.
-A replacement with an individual Low Cost Cycling Holiday (keeping the accommodation, transfers and optional bike hire) and refund of the difference in price (in case you booked a Training Camp). This option allows you to get to the same destination and use the same flights if they are already booked.
-A full refund of the money paid to us up to the moment of the cancellation.
Training and Coaching by Martin Burrows (KOM Coaching)
Martin Burrows with British Cycling Level 3 Road and Time Trial qualification, will be in charge of leading the Training Camps and provide the coaching. In the event of Martin Burrows being unable to provide this service through illness, injury or force majeure, we will replace Martin with another cycling coach who will follow the same training based on your objectives and need for the Training Camp. There will be no cancellation option should Martin Burrows be unable to provide the required services for any of the reasons that appear above as long as we provide a suitable replacement.
Non-Cycling Companions and Families Welcome
We welcome any non-cycling companions and family to join your Cycling Holiday or Training Camp and experience the great culture, scenery and gastronomy that we provide in all our packages. The charges applied to any of your companions and family have been set to cover only the accommodation and the services provided by us to them. We will assist them in finding their preferred activities and can count on us at any time for any queries they may have.
We speak fluent English. You will always count on one of us around to assist you with the English language. We are also happy to help you with your Spanish in case you would like to practice!
It is compulsory for you to bring the European Health Insurance Card (EHIC) to the start of the Training Camp or Cycling Holiday. This applies to any non-cycling companions that may travel with you. For the Training Camps you will not be allowed to ride if you do not show it to us prior to the first ride.
We strongly recommend you to have adequate travel insurance covering accident, personal injury, loss of luggage and cancellation. If you cancel your trip with us you are liable for any costs and losses including flights, deposit or balance payments and travel arrangements.
We will pick you up at the selected airport on the required date and time as agreed with you. These arrangements will be done to minimise the number of trips from our part to and from the airport. If you decide to travel on other dates or to another airport you will be responsible for making your own way to the hotel if you have not arranged a separate transfer with us. If you fail to arrive at the place and time agreed we will not be responsible for any additional costs incurred by you to meet up with the group.
Transfers to other airports not specified within the contract will be available subject to an additional fee that will be dependent on the number of people and equipment needed to be transferred to the hotel, so you do not incur in more extra charges than necessary to cover the cost of the transfer.
Flights are not included as part of the Cycling Holiday or Training Camp. It is your responsibility to book your own flights independently and to ensure that the dates and timings fit with the time that we have arranged with you the transfer from the airport to the hotel. We cannot be held liable for any curtailment of your stay due to delays through your own flight arrangements. You also need to arrange and cover the transport of your bicycles (should you decide to bring them), either with the airline or any other specialised company, and ensure that the bikes will be at the hotel with you for the start of the Cycling Holiday or Training Camp.
We can arrange to hire a road bike for your Cycling Holiday or Training Camp so you do not need to bring yours. You need to let us know as soon as possible as the number of available bikes is limited.
The bicycles do not include insurance and therefore you will be responsible to any damage done to the bicycle, even if this was not your fault, as well as any damage to inner tubes or tyres. A deposit will be needed prior to you riding the bike along with a statement signed by you that you agree to this condition.
The deposit will be similar to the price that you will be paying for the bike and the total deposit will depend on the number of days the bike is hired. The deposit will be returned to you as soon as you finish your last ride (if no damage has been done to your bike).
The bikes will be delivered directly to the hotel. Local bike shops are available within a close distance if you need any further assistance.
We will not be liable for personal injury, death, damage to property or any other loss whether arising from accident, cancellations, flight changes, delays or any other matter beyond our control. You are strongly recommended to be insured against all such possibilities. You should also check that your travel insurance covers you for public liability in the instance that you are deemed to cause an accident.
Please note it is a requirement that you accept to wear a cycle helmet at all times whilst cycling during your Cycling Holidays and Training Camps (it is mandatory in Spain).
It is your responsibility to ensure that you are sufficiently fit and healthy to take part in our Training Camps or Cycling Holidays. If you have any medical condition that may affect your ability to train properly, you must advise us before the departure date.
By attending the Training Camp or Cycling Holiday you confirm to us that your mental and physical condition are sufficient and fit for purpose of joining in and participating on them.
The minimum age to participate in the Training Camps is 16 years of age. This does not apply to Low Cost Cycling Holidays or any other self guided trips.
We reserve the right to decline, accept or retain any participant or companion as a member of the Training Camps or Cycling Holidays if his or her conduct is disruptive and affects the enjoyment and safety of other participants during the stay. We will be under no liability for any extra cost incurred by such participant or companion as a result of their doing.
Passports and Visas
A valid passport is required to gain entry to Spain for EU citizens. You are responsible for making sure that you have the correct passport, visa or other documents necessary for your trip and we cannot accept any liability if you are refused entry into Spain due to a failure on your part to do this.
Your Cycle Equipment
You will be required to wear an approved bicycle helmet at all times while cycling and need to ensure that your road bike (if you are bringing it with you) is in good working order before you arrive for the Training Camp or Cycling Holiday. We strongly recommend that your bike is serviced before your arrival with us.
Feedback and Complaints
We encourage you to provide as much feedback as possible from your experience with us. This feedback can be both positive and negative and we will strive to learn from any negative feedback and improve our services in these as well as in future Cycling Holidays and Training Camps.
Any particular complaints arising should be made in the first instance to our tour leader or tour coordinator who should normally take immediate and appropriate action. If however at the end of your stay you feel that your complaint has not been dealt with properly or there was not a satisfactory outcome/response, you must notify us in writing within 14 days of the end of your Cycling Holiday or Training Camp. Please give us full details of your complaint and all other relevant information. We will thoroughly investigate the matter and will get back to you.
Governing Law and Jurisdiction
Your contract with us is made in England and will be governed by English Law. Any matter or dispute in connection with this contract will be subject to the exclusive jurisdiction of the courts in England.
Photographs, likenesses or images of participants secured, taken or shared on any of our Cycling Holidays or Training Camps may be used by the company without remuneration in all media for bona fide promotional or marketing purposes of any kind, such as brochures, website, slides, video shows and the internet related to Velofutur Cycling Pro Travel.
Any data collected during the course of this booking will be stored securely on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.
A warm and friendly welcome awaits you at our Cycling Holidays and Training Camps along with an unforgettable experience of cycling on the Mediterranean's magnificent roads!
Mobi-Plus Cycling Pro Limited
3 Southernhay West, Exeter, EX1 1JG, United Kingdom
Registered in England and Wales with number 9305818
VAT number 202 1212 91
If you have any questions or would like to discuss your arrangements with us please do
not hesitate to contact us at firstname.lastname@example.org
Our objective in these trips is that your cycle training becomes a truly unforgettable
experience that will remain with you forever but that will start paying off right away!